Business Situation

Sigma Retail Services is a merchandising service organization providing third-party services to major retailers in the United States. With over 250 employees, Sigma provides services such as third-party in-store product line service, new store display construction, product line resets, and departmental or full-store remodels in Home Depot and other retail chains.

With tedious paper-based reporting bogging down field reps, and data re-entry driving costs at head office, Sigma recognized the need to streamline its operations in order to remain competitive and drive new business - while also providing additional value to its customers.

Solution

Paul Walken, technology specialist with Sigma, was responsible for evaluating PDA forms reporting solutions. After performing a thorough evaluation of FieldCenter including a successful field pilot project with 10 Pocket PCs, it proved to be exactly what Sigma was looking for.

Sigma deployed their FieldCenter solution to its field force within three weeks, a timeframe that would not have been possible with any other mobile solution. The speedy deployment was a testament to FieldCenter's ease-of-use and the hassle-free setup of the hosted application platform.